Workplace Manager

The full job description

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the People team The People team helps Affirmers cultivate a high-performing, inclusive organization. We focus on three core areas: attracting talent aligned to our mission, enabling growth through people and team development, and retaining employees through thoughtful experiences and rewards. We develop Affirm’s people programs and systems to create a workplace where all employees can thrive and contribute meaningfully. By investing in our people, we create a long-term advantage for the business. About the Role Affirm is seeking an experienced, people-focused, and hands-on Manager to lead a distributed Workplace team and the day-to-day operations and evolution of our Workplace function within the broader Places & Experiences team. Based out of our San Francisco HQ office and reporting to the Senior Manager of Real Estate & Workplace, this role will focus on delivering exceptional workplace experiences that support connection, productivity, and flexibility in a remote-first environment. This leader will play a critical role in ensuring our spaces are thoughtfully operated, consistently engaging, and aligned with Affirm’s culture and ways of working. What You'll Do • Own the North America workplace strategy and operating model, aligning office experience with business priorities, headcount planning, and ways of working. • Translate company and team needs into workplace plans, including capacity, service levels, and programming across all locations. • Make and drive decisions on workplace standards, policies, and investments, balancing employee experience, cost, and scalability. • Establish and track key performance metrics (e.g., employee experience, utilization, vendor performance, budget adherence) and drive continuous improvement. • Provide functional leadership across locations, ensuring consistency while adapting to local needs. • Develop and implement workplace programs, standards, and initiatives that bring consistency, functionality, and delight to our spaces. • Ensure offices are operated to foster collaboration, connection, and productivity for a primarily remote workforce. • Oversee workplace policies, procedures, and service delivery to ensure operational excellence and scalability. • Manage vendor relationships across workplace services (e.g., facilities, hospitality, office services), ensuring strong performance and cost efficiency. • Partner cross-functionally with teams such as People, IT, and Finance to deliver holistic workplace solutions. • Support office activations, events, and programming that strengthen culture and employee engagement. • Partner with the Senior Manager of Real Estate & Workplace and broader team on workplace and real estate projects, taking hands-on ownership of operational workstreams such as coordinating vendors and installations, scheduling construction activity, and supporting office refreshes and improvements. • Lead, coach, and empower a distributed Workplace team across North America by providing strong in-person and remote leadership, setting clear priorities and expectations, developing team members, and creating meaningful ownership and accountability across the team. What We Look For • 6–10 years of experience in workplace, facilities, hospitality, or office operations roles, ideally in a dynamic and hybrid/remote-first environment. • Demonstrated success managing and developing distributed teams, with strong remote and in-person leadership skills. • A proven track record of empowering team members through clear expectations, coaching, feedback, and delegated ownership. • Experience owning multi-site or regional operations. • A hands-on, team-first approach and willingness to step into adjacent operational needs when necessary, particularly where Workplace and Real Estate i